Information on the Broadway On Tour 2019-20 Season at Memorial Auditorium
Click below for information and frequently asked questions regarding the upcoming Broadway On Tour 2019-20 Season at Memorial Auditorium and the Community Center Theater renovation.
Both the Wells Fargo Pavilion and Convention Center Box Offices serve Broadway On Tour.
The Wells Fargo Pavilion Box Office sells season subscriptions and single-show tickets for Broadway On Tour. Located at 1419 H Street, Sacramento, CA 95814. Phone: (916) 557-1999.
The Convention Center Box Office sells single-show tickets to Broadway On Tour and is the primary box office for all public, ticketed events held at the Convention Center Complex’s venues. During the Community Center Theater renovation, the Convention Center Box Office will be relocated to Memorial Auditorium, 1515 J St. Phone: (916) 808-5181.
Forms of Payment Accepted
Payment by cash, personal check (with proper ID), MasterCard, Visa, American Express or Discover. No checks accepted beginning one week prior to performance/event.
Order by Phone
Single-show tickets to Broadway On Tour shows can be ordered through the Wells Fargo Pavilion Box Office by calling (916) 557-1999, Monday through Saturday, 10 a.m. to 6 p.m. or the Convention Center Box Office by calling (916) 808-5181, Tuesday through Friday 10 am – 6 pm and Saturday noon – 4 pm. TDD Hearing Assistance System: (916) 264-7151. Phone orders subject to a $5.00 per ticket processing fee.
Order in Person
At the Wells Fargo Pavilion Box Office and the Convention Center Box Office you may purchase single-show tickets to Broadway On Tour shows with no processing fees. The Wells Fargo Pavilion Box Office is open Monday through Saturday, 10 am – 6 pm. The Convention Center Box Office is open Tuesday through Friday 10 am – 6 pm and Saturday noon – 4 pm.
The Convention Center Box Office is also open two hours prior to events on performance days. One hour prior to each performance time is reserved for business for that event only. On event nights, the Convention Center Box Office is open through the first intermission.
Single-show tickets for Broadway On Tour shows are available online.
All ticket orders placed online including links through and from this website are commercial transactions and will be subject to our ticketing policies, including a per-ticket processing fee (typically totaling from 15% to 18% of the purchase price). Questions regarding online purchases may be directed to firstname.lastname@example.org.
Purchase a Gift Certificate
Gift certificates are available online, by calling (916) 557-1999, Monday through Saturday, 10 a.m. to 6 p.m. or in person at the Wells Fargo Pavilion Box Office located at 1419 H Street. Gift certificates may be used only for ticketed events produced by Broadway Sacramento. These include Broadway On Tour and Broadway At Music Circus tickets purchased through the Wells Fargo Pavilion Box Office or through our Group Sales department. They may also be redeemed towards classes through our Education Department. They cannot be used for concessions or merchandise of any kind.
Will Call / 3rd Party Will Call
Will Call opens beginning two hours prior to the performance, at the performance venue. Will call customers must present valid photo I.D. and the actual credit card used to purchase the tickets in order to have tickets released.
The Convention Center Box office will accept 3rd party/drop-off Will Call beginning 30 minutes prior to performance time on ticket. This service is provided for our patrons attending the event who have a member or members of their party running late.
The Box Office will NOT accept 3rd party Will Call from ticket brokers or resellers.
Customers will be required to fill out a third-party will call envelope and include tickets. Customers who wish to leave tickets at Will Call do so at their own risk. The Convention Center Box Office does not assume any responsibility for any illegible or unclaimed third-party Will Call tickets.
Group tickets are available by calling the Group Sales department at (916) 557-1198 or emailing email@example.com. Group ticket sales are not available at the Convention Center or Wells Fargo Pavilion Box Offices. The Group Sales department is open Monday through Friday, 9 a.m. to 5 p.m.
Tickets for Broadway On Tour productions at the Community Center Theater have a $3.00 per ticket facility fee included in the ticket price. Broadway Sacramento includes the facility fee in the ticket prices that are published in our brochures and on our website. Tickets.com adds the facility fee later in their fees section.
Fees For Phone & Mail Order
Phone and mail orders for single-show Broadway On Tour tickets carry a $5.00 per ticket fee. Season ticket orders for Broadway On Tour (handled only through the Wells Fargo Pavilion Box Office) carry a $1.50 per ticket fee.
Tickets are also on sale through the Convention Center Box Office which has their own fee schedule.
Fees For Online Orders
Online ticket orders are subject to a per-ticket processing fee, which typically totals from 15% to 18% of the purchase price.
Online ticket orders through Tickets.com are subject to a Tickets.com per-ticket convenience fee and processing fee, which typically total from 15% to 18% of the purchase price.
Fees For In Person Orders
Single-show tickets purchased in person are not charged a processing fee.
Children under four (including babes in arms) will not be admitted.
Late Seating Policy
Late arriving audience members may be held out until the first appropriate seating opportunity. Late seating holds are in place for the convenience of the performers and audience members who are seated at show time. The length of the late seating hold varies by production and is set in consultation with the production artistic staff.
Refund & Exchange Policy
Tickets purchased through the Broadway Sacramento website or the Wells Fargo Pavilion Box Office are subject to the following policies: All tickets for Broadway On Tour productions are non-refundable. Tickets purchased through Group Sales cannot be exchanged or donated. Requests for ticket exchanges should be made at the Wells Fargo Pavilion Box Office, (916) 557-1999. Any exchanges must be done with tickets in hand. Tickets may be exchanged for the same production only, at least 48 hours before the date and time on the tickets. Any exception to this policy is subject to a $10.00 fee. Additionally, a $2.00 fee will be charged for each ticket exchanged in addition to any ticket price upgrade. Subscribers may donate their tickets back to Broadway Sacramento up to 48 hours before the date and time on the tickets, as a tax-deductible membership contribution. Please consult Tickets.com and the Convention Center Box Office regarding their exchange policies.
Ticket Availability and Pricing
For all Broadway On Tour shows, tickets are subject to availability and prices are subject to change. Tickets should be purchased early to lock in ticket prices and seats. Season and group tickets are revocable licenses, and Broadway Sacramento reserves the right to invalidate tickets and suspend future sales for anyone caught or suspected of reselling those tickets for more than face value.
Student Rush Tickets
Student rush tickets are only available at the Community Center Theater box office two hours before curtain of ALADDIN only. Each student ID may purchase two tickets at the discounted rate. Rush tickets are $25 each and subject to availability.
For the comfort, safety and security of all patrons, Broadway Sacramento reserves the right to search all bags for security reasons.
No firearms or weapons of any kind will be allowed in the theater. Patrons found in possession of weapons or other prohibited items will be asked to remove the items from the theater.