Box Office Info

BROADWAY ON TOUR

The Broadway Sacramento Box Office, located at 1419 H Street in Sacramento, is open noon – 5 PM Monday through Friday, (916) 557-1999.
Also, the venue box office and phone lines are open starting 2 hours prior to all shows for immediate show assistance.

Season and single-show tickets can be purchased by phone or in person at the Box Office.
Single-show tickets can also be purchased online at BroadwaySacramento.com.
Questions can be emailed to [email protected].

Location

The Broadway Sacramento Box Office, SAFE Credit Union Performing Arts Center Box Office and the SAFE Credit Union Convention and Performing Arts District Box Office serve Broadway On Tour for ticket sales.

The Broadway Sacramento Box Office, located at 1419 H Street, Sacramento, CA 95814, is the primary Box Office and sells season subscriptions and single-show tickets for Broadway On Tour. Phone: (916) 557-1999.

The SAFE Credit Union Performing Arts Center Box Office, attached to the theatre at 1301 L Street, Sacramento, CA 95814, sells only single-show tickets to Broadway On Tour. However, this box office is only open two hours prior to events and only allows for business or will call related to the current event. 

The SAFE Credit Union Convention and Performing Arts District Box Office sells a small allotment of single-show tickets to Broadway On Tour through Ticketmaster.com. The District Box Office is also for all public, ticketed events held at the SAFE Credit Union Performing Arts Center, Memorial Auditorium and Convention Center. Address TBD, but it is attached to the convention center on the K Street side and is not open for in-person transactions until early 2022. Phone: (916) 808-5181 with limited hours, or Online: https://safecreditunionconventioncenter.com/Attendees/BoxOffice

Seating Chart

All Broadway On Tour performances are presented at the SAFE Credit Union Performing Arts Center at 1301 L Street, Sacramento, CA 95814. Please click the link below for a detailed seating map of the newly renovated theater (formerly the Community Center Theater). 

Forms of Payment Accepted

Payment by cash, personal check (with proper ID), MasterCard, Visa, American Express or Discover.  No checks accepted beginning one week prior to performance/event.

Order by Phone

(916) 557-1999

Single-show tickets to Broadway On Tour shows can be ordered through the Broadway Sacramento Box Office by calling, Monday through Friday from 12PM to 5PM. Phone orders subject to a ticket processing fee.

Phone lines are also open starting 2 hours prior to curtain (12pm before a Thursday matinee), through 15 minutes into showtime for immediate show information and assistance only.

Order in Person

Single-show tickets to Broadway On Tour shows can be purchased at the Broadway Sacramento Box Office, Monday through Friday from 12PM to 5PM.

The SAFE Credit Union Performing Arts Center Box Office is only open for performances, starting 2 hours prior to curtain thru 15 minutes past showtime, for will call and immediate show assistance.

Order Online

Single-show tickets for Broadway On Tour shows will be available online. Check show pages for on-sale dates.

All ticket orders placed online including links through and from this website are commercial transactions and will be subject to our ticketing policies, including a per-ticket processing fee (typically totaling from 15% to 18% of the purchase price). Questions regarding online purchases may be directed to [email protected]oadwaysacramento.com.

Mobile Ticket Via Account

Mobile Ticket(s) are available for single show tickets purchased online through BroadwaySacramento.com only. A link to your account’s Upcoming Events page will be provided in your email receipt and on your order confirmation page. You must sign into your Broadway Sacramento account to gain access to this page. Your mobile ticket(s) can be accessed from this Upcoming Events page starting six (6) hours prior to your performance. All patrons with tickets for the same performance under this Broadway Sacramento account must scan their tickets and enter the venue at the same time. This option does not allow for the transfer of tickets. Print-outs or screenshots of mobile tickets will not be accepted.

Standard Mail

For online ticket purchases, the default delivery method is Standard Mail. Allow 7-10 business days for tickets to arrive in mail. Tickets purchased less than 14 days before a performance will be held at will call. 

Purchase a Gift Certificate

Gift certificates are available online or by calling (916) 557-1999. Gift certificates may be used only for ticketed events produced by Broadway Sacramento. These include Broadway On Tour and Broadway At Music Circus tickets purchased through the Broadway Sacramento Box Office or through our Group Sales department. They may also be redeemed towards classes through our Education Department. They cannot be used for concessions or merchandise of any kind. Gift Certificates never expire and are non-refundable.

Accessibility

View information on Accessibility.

Will Call / 3rd Party Will Call

Will Call opens beginning two hours prior to the performance, at the performance venue.  Will call customers may be asked to present valid photo I.D. or the actual credit card used to purchase the tickets or verify the purchasers name and address in order to have tickets released.

The Box Office will NOT accept 3rd party Will Call from ticket brokers or resellers.

The Box office will accept 3rd party/drop-off Will Call beginning 30 minutes prior to performance time on ticket. This service is provided for our patrons attending the event who have a member or members of their party running late.

Customers will be required to fill out a third-party will call envelope and include tickets. Customers who wish to leave tickets at Will Call do so at their own risk. The Box Office does not assume any responsibility for any illegible or unclaimed third-party Will Call tickets.

Group Tickets

Group tickets are available by calling the Group Sales department at (916) 557-1198 or emailing [email protected]. Group ticket sales are not available at the SAFE Credit Union Convention and Performing Arts District Box Office or Broadway Sacramento Box Offices. The Group Sales department is open Monday through Friday, 12PM to 5PM.

Facility Fees

Tickets for Broadway On Tour productions at the SAFE Credit Union Performing Arts Center have a $4.00 per ticket facility fee included in the ticket price. COME FROM AWAY was postponed and will now be presented in the SAFE Credit Union Performing Arts Center and will have a $3.00 facility fee included in the ticket price. Broadway Sacramento always includes the facility fee in the ticket prices published in our brochures and on our website.

Fees For Phone & Mail Order

Phone orders for single-show Broadway On Tour tickets carry a $5.50 per ticket fee. Phone or mail season ticket orders for Broadway On Tour (handled only through the Broadway Sacramento Box Office) carry a $2 per ticket fee. Processing fees are non-refundable.

Single-show tickets purchased through the SAFE Credit Union Convention and Performing Arts District Box Office/Ticketmaster.com have their own fee schedule.

Fees For Online Orders

Online ticket orders are subject to a per-ticket processing fee, which typically totals from 15% to 18% of the purchase price. Processing fees are non-refundable.

Fees For In Person Orders

Single-show tickets purchased in person are not charged a processing fee. Season subscriptions, until tickets are able to be distributed are subject to a $2 per ticket processing fee. 

Children

Children under four (including babes in arms) will not be admitted.

Late Seating Policy

Late arriving audience members may be held out until the first appropriate seating opportunity. Late seating holds are in place for the convenience of the performers and audience members who are seated at show time.  The length of the late seating hold varies by production and is set in consultation with the production artistic staff.

COVID-19 SAFETY PROTOCOLS

By purchasing tickets, you understand that everyone who enters the theatre will need to comply with the measures in place at the time of your performance. Broadway On Tour will be following the COVID-19 safety protocols prescribed by the State of California and touring Broadway industry.  Masks are recommended by the California Department of Public Health but no longer required.  Through March 31, 2022, photo ID and proof of full vaccination or negative COVID-19 test will be required.  Beginning April 1, 2022, full vaccination or negative test is recommended by the California Department of Public Health but no longer required.

REFUND & EXCHANGE POLICY FOR BROADWAY ON TOUR SHOWS

With the exception of the circumstances outlined in the COVID-19 Safety Protocols, all tickets for Broadway On Tour productions are non-refundable. Tickets purchased through Group Sales cannot be exchanged or donated.  Requests for ticket exchanges should be made at the Broadway Sacramento Box Office, (916) 557-1999. Any exchanges must be done with tickets in hand.  Tickets may be exchanged for the same production only, at least 48 hours before the date and time on the tickets. Any exception to this policy is subject to a $10.00 fee.  Additionally, a $2.00 fee will be charged for each ticket exchanged in addition to any ticket price upgrade. Subscribers may donate their tickets up to 48 hours before the date and time on the tickets, as a tax-deductible membership contribution.

Ticket Availability and Pricing

For all Broadway On Tour shows, tickets are subject to availability and prices are subject to change.  Tickets should be purchased early to lock in ticket prices and seats. 

Ticket Resales

Tickets are revocable licenses, and Broadway Sacramento reserves the right to invalidate tickets and suspend future sales for anyone caught or suspected of reselling those tickets for more than face value.

Bag Searches

For the comfort, safety and security of all patrons, Broadway Sacramento reserves the right to search all bags for security reasons.

Weapons

No firearms or weapons of any kind will be allowed in the theater.  Patrons found in possession of weapons or other prohibited items will be asked to remove the items from the theater.