Reporting & Analytics Assistant - Broadway Sacramento

Job Title: Reporting & Analytics Assistant

Classification: Full Time – Non-Exempt

Reports to: Director of Ticketing & Analytics

Hourly Range: $25 – $28 per hour

Job Summary

The Reporting and Analytics Associate will support all aspects of ticketing operations and analytics. This role reports directly to the Director of Ticketing & Analytics, but also works closely with the box office staff, marketing, development, and finance departments.

Key Responsibilities

Reporting & Analytics

Work closely with the Director of Ticketing & Analytics to assist with the current reporting, processes and workflows
Build and maintain reports using Excel
Produce daily and cumulative sales reports
Assist with integrating data from Tessitura and Ticketmaster
Analyze sales trends and support recommendations to leadership
Assist in delivering daily reporting to touring companies
Support internal reporting needs across departments

Ticketing Systems

Support management of Tessitura platform
Ensure data accuracy and consistency across reporting sources

Box Office Operations

Assist in daily box office operations with ticket sales, exchanges, refunds and cancellations
Troubleshoot ticketing issues and respond to customer inquiries
Support all aspects of ticket sales for up to 20 weeks of programming per year

Qualifications & Job Specifications

Strong Excel skills (pivot tables and strong knowledge of formulas required)
Analytical mindset with attention to detail
Ability and desire to learn complex systems and processes
Experience with ticketing systems (Tessitura preferred)
Strong communication and organizational skills
Leadership potential and interest in long-term growth
Demonstrated ability to work in a proactively diverse and inclusive organization
Ability to lift 20 lbs.

Revision Date: 5/29/2026

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employment Application – Box Office

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Applicant's Statement

PLEASE CAREFULLY READ THE FOLLOWING APPLICANT’S STATEMENT BEFORE SUBMITTING YOUR APPLICATION:

I certify that the information contained in this application and any attachments is true and correct to the best of my knowledge. I agree to have any of the statements checked by Broadway Sacramento. I authorize my references and supervisors to provide information concerning my previous employment. I release all parties from any liability for damages that may result from furnishing such information, as well as from the use of or disclosure of such information by the company or its agents. I understand that any misrepresentation, falsification, or material omission may result in my failure to receive an offer or, if I am hired, in my dismissal.

I UNDERSTAND AND AGREE THAT IF I AM HIRED, MY EMPLOYMENT CAN BE TERMINATED AT WILL, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE, AT ANY TIME, EITHER AT MY OPTION OR AT THE OPTION OF CALIFORNIA MUSICAL THEATRE. No representative of the company other than the Chief Operating Officer has any authority to agree to the contrary. Further, the Chief Operating Officer may not alter the at-will nature of the employment unless done so specifically in a written agreement signed by both parties.

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It is Broadway Sacramento’s policy to provide equal opportunity to all persons without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, age, national origin, disability or medical condition as defined in state and federal laws. This policy covers all facets of employment.