Box Office Customer Service Representative

Customer Service Representative

Term of Employment: Hourly

Schedule: Part-time, seasonal

Department: Box Office

Reports To: Box Office Manager

Wage: $16.00 per hour

Application Deadline: Open until filled

Job summary

A part-time Box Office customer service representative assists patrons with ticket transactions for Broadway On Tour and Broadway At Music Circus, as well as answering questions they may have regarding our productions and facility, while providing the best patron experience and customer service.

Summary of essential job functions

To ensure that each patron receives the highest level of customer service and leaves satisfied as possible.
To process single ticket orders, subscriptions and exchanges over the phone, by mail and in person.
To assist patrons in person, at will call windows when we have a show week.
To call patrons regarding questions we have about their accounts, renewals, and/or payment issues
To assist patrons with a variety of questions or concerns they may have over the phone or in person.
To enforce company policy, but also have flexibility to know when an exception could be made by after bringing the issue to the attention of a manager.
To possibly assist the Subscriber Services Manager in season ticket seating assignments and the enveloping and mailing of season tickets.
To ensure punctuality and reliable attendance during Box Office business hours. (Parking is not provided)

Job specification of Customer Service Representative

Ability to work within the open Box Office Hours of Mon-Fri, Noon-5pm as well as occasional evenings & weekends for matinee/night box office when a show is playing. For Broadway On Tour shows, shifts may be scheduled at the SAFE PAC box office windows.
Must possess proficient computer skills-ability to navigate Microsoft Windows and learn Tessitura Ticketing.
A friendly, kind and courteous disposition.
A willingness to learn and constantly adapt to new or improved processes. As well as following all current health and safety Covid-19 guidelines.
An interest in the performing arts.
Ability to work independently and as a positive team member.
Excellent communication skills with a willingness to work thru difficult conversations with patrons.
A willingness to respectfully engage our patrons, both in person and over the phone.
A demonstrated ability to work in a proactively diverse and inclusive organization.
Ability to lift 25 lbs to a height of 3-4 feet
COVID-19 vaccination is required: Accommodations for disability and religious-based reasons may be considered.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If you wish to apply for this position please carefully read and follow the application instructions. All documents must be in Word or PDF format. Only complete applications will be considered. No phone calls please.

Interested candidates should send resume and cover letter via the form below. Open until filled.

Employment Application – Box Office

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PERSONAL INFORMATION

Name*

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Are you 18 years of age or older?*

Yes

Are you able to prove that you are authorized to work in the USA as part of the Form I-9 verification?*

Yes

List any previous names or aliases you have used for work, school or during service in the armed forces (ie: maiden name):

Cover Letter + Résumé*

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Accepted file types: pdf, doc, docx, Max. file size: 50 MB, Max. files: 2.

Additional Comments

EMPLOYMENT DESIRED

Position*

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May we inquire of your present employer?*

Yes

Have you ever applied to Broadway Sacramento before?*

Yes

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Are you able to perform all essential functions of the job, with or without reasonable accommodation?*

Yes

EDUCATION HISTORY

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Dishonorable discharge is not, in and of itself, an absolute bar to employment, and other factors will be taken into consideration when making the nal hiring decision.

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References

Identify three persons not related to you whom you have known at least one year including business/work related contacts not previously identified in your Employment History above.

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Applicant's Statement

PLEASE CAREFULLY READ THE FOLLOWING APPLICANT’S STATEMENT BEFORE SUBMITTING YOUR APPLICATION:

I certify that the information contained in this application and any attachments is true and correct to the best of my knowledge. I agree to have any of the statements checked by Broadway Sacramento. I authorize my references and supervisors to provide information concerning my previous employment. I release all parties from any liability for damages that may result from furnishing such information, as well as from the use of or disclosure of such information by the company or its agents. I understand that any misrepresentation, falsification, or material omission may result in my failure to receive an offer or, if I am hired, in my dismissal.

I UNDERSTAND AND AGREE THAT IF I AM HIRED, MY EMPLOYMENT CAN BE TERMINATED AT WILL, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE, AT ANY TIME, EITHER AT MY OPTION OR AT THE OPTION OF CALIFORNIA MUSICAL THEATRE. No representative of the company other than the Chief Operating Officer has any authority to agree to the contrary. Further, the Chief Operating Officer may not alter the at-will nature of the employment unless done so specifically in a written agreement signed by both parties.

I understand that all offers are conditioned on my providing satisfactory proof of my identity and legal authority to work in the U.S.

Agree to terms*

Agree

I have read the above statement and agree upon these conditions and certify that the information contained in the employment application is true and complete to the best of my knowledge. I understand that material omissions or falsification of this application in any detail may result in my disqualification from consideration for employment or for dismissal from employment.

It is Broadway Sacramento’s policy to provide equal opportunity to all persons without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, age, national origin, disability or medical condition as defined in state and federal laws. This policy covers all facets of employment.

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